Privacy Policy

Effective Date: February 1, 2026

Clarity Springs Wellness Advisors ("we," "us," or "our") is committed to protecting the privacy and security of your personal information and protected health information (PHI). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (claritysprings.website), contact us, or receive treatment at our facility located at 10433 Laurel Canyon Blvd, Arleta, CA 91331.

By using our website or services, you agree to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Full name, date of birth, and contact details (phone number, email address, mailing address)
• Insurance information and financial data related to billing and payment
• Information submitted through contact forms, admissions inquiries, or insurance verification requests
• Emergency contact information

Health and Treatment Information

• Medical history, substance use history, and mental health records
• Treatment plans, clinical notes, and discharge summaries
• Lab results, medication records, and physician assessments
• Information collected during intake, assessments, and ongoing treatment

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, referring URLs, time spent on pages, and navigation patterns
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Treatment and Care: To provide, coordinate, and manage your addiction treatment and behavioral health services at our Arleta facility
• Admissions and Communication: To respond to inquiries, process admissions applications, verify insurance coverage, and communicate with you about your care
• Payment and Billing: To process payments, submit insurance claims, and manage financial aspects of your treatment
• Healthcare Operations: To conduct quality assessments, staff training, compliance auditing, and other operational activities
• Legal Compliance: To comply with federal and state laws, regulations, and legal proceedings
• Website Improvement: To analyze website usage, improve user experience, and maintain site security
• Marketing: With your consent, to send you information about our programs, resources, and events related to recovery and wellness

3. HIPAA Compliance

Clarity Springs Wellness Advisors complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable federal and state regulations governing the privacy and security of protected health information (PHI).

We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your PHI. All staff members receive HIPAA training, and our policies are reviewed and updated regularly to reflect current regulatory requirements.

Additionally, as a substance use disorder treatment provider, we comply with 42 CFR Part 2, which provides federal protections for patient records created by federally assisted programs for the treatment of substance use disorders. These records receive a higher level of confidentiality protection than standard medical records.

4. How We Share Your Information

We do not sell your personal information or protected health information. We may share your information only in the following circumstances:

• For Treatment: With healthcare providers involved in your care, including physicians, therapists, and specialists, as necessary to coordinate your treatment
• For Payment: With insurance companies and third-party payers to process claims and verify coverage
• For Healthcare Operations: With accreditation organizations, legal counsel, and business associates who assist with our operations under signed Business Associate Agreements (BAAs)
• With Your Authorization: With family members, personal representatives, or other parties you designate through a signed written authorization
• As Required by Law: With government agencies, law enforcement, or courts when required by applicable federal or state law, including mandatory reporting obligations
• For Safety: When necessary to prevent or lessen a serious and imminent threat to your health or safety or that of others

Under 42 CFR Part 2, we will not disclose your substance use disorder treatment records without your written consent, except in limited circumstances permitted by federal law (such as medical emergencies or specific court orders).

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Necessary for the website to function properly, including navigation and access to secure areas
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data such as pages viewed, time on site, and traffic sources
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain parts of our website.

We do not use advertising cookies or engage in behavioral advertising on our website. We do not track users across third-party websites.

6. Your Rights

You have important rights regarding your personal information and health records:

General Privacy Rights

• Access: You have the right to request access to the personal information and health records we maintain about you
• Correction: You may request that we amend or correct inaccurate information in your records
• Restriction: You may request restrictions on how we use or disclose your information, though we are not required to agree to all restriction requests
• Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information
• Confidential Communications: You may request that we communicate with you at a specific address or phone number
• Revocation of Authorization: You may revoke any written authorization you have given us at any time, except to the extent we have already acted upon it

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it
• Right to Delete: You may request the deletion of personal information we have collected, subject to certain legal exceptions
• Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. Clarity Springs Wellness Advisors does not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you

Please note that CCPA exemptions apply to certain health information governed by HIPAA and the Confidentiality of Medical Information Act (CMIA). To exercise your California privacy rights, contact us using the information provided in Section 8 below.

7. HIPAA Notice of Privacy Practices

This section serves as a summary of our Notice of Privacy Practices, as required by HIPAA. A full copy of our Notice of Privacy Practices is available upon request at our facility or by contacting our Privacy Officer.

Protected Health Information (PHI)

Protected Health Information includes any individually identifiable health information that we create, receive, maintain, or transmit in connection with your treatment at Clarity Springs Wellness Advisors. This includes your medical history, treatment records, diagnoses, test results, billing records, and any other information that can identify you and relates to your past, present, or future physical or mental health condition.

Your Patient Rights Under HIPAA

As a patient at our facility, you have the following rights regarding your PHI:

• Right to Inspect and Copy: You may request to inspect and obtain a copy of your health records. We may charge a reasonable fee for copying costs
• Right to Request Amendments: If you believe your health records contain errors, you may submit a written request for correction. We will respond within 60 days
• Right to an Accounting of Disclosures: You may request a list of instances where we disclosed your PHI for purposes other than treatment, payment, or healthcare operations
• Right to Request Restrictions: You may request that we limit how we use or disclose your PHI. We will consider your request but are not required to agree, except in specific circumstances required by law
• Right to Receive Confidential Communications: You may ask us to contact you in a specific way or at a specific location to protect your privacy
• Right to a Paper Copy: You have the right to obtain a paper copy of our Notice of Privacy Practices at any time
• Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint

Our Duties

Clarity Springs Wellness Advisors is required by law to maintain the privacy of your PHI, provide you with this notice of our legal duties and privacy practices, and abide by the terms of the notice currently in effect. We are required to notify you if a breach of your unsecured PHI occurs.

8. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your rights, or want to file a privacy-related complaint, please contact our Privacy Officer:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by visiting hhs.gov/hipaa/filing-a-complaint or calling 1-800-368-1019.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.